REFCOM’s audit system helps ensure that the information held about your business is complete and accurate and that certified companies continue to meet the requirements of the REFCOM scheme.
REFCOM works with the Environment Agency and Defra to support effective enforcement of the F-Gas regulations and maintain standards across the industry.
If your company holds REFCOM F-Gas certification, you may be asked to complete a risk-based self-assessment or take part in an on-site audit.
HOW REFCom carries out f-gas SURVEILLANCE
Businesses may be selected at random for a risk-based self-assessment. An assessment or audit may also take place following information received from a third party.
If you are selected at random, this does not mean REFCOM has identified a problem with your business. These checks form part of our agreed surveillance process and help us confirm that certified companies continue to meet the scheme requirements
Download our REFCOM handbook here to understand the process in detail.
Our Quick Guide gives you an overview of how to use the Audit Portal - click here to download your copy.
what happens if you are selected for an assessment?
If your company is selected, you will receive an email explaining what you need to do.
You will be asked to log in to the Intact platform and complete the REFCOM F-Gas self-assessment. This involves answering a series of questions and uploading supporting documents as evidence where required.
Make sure the information you provide is accurate and that your supporting documents are current, clearly labelled and relevant to the question being answered.
How to complete your refcom f-gas self assessment
1. Start your assessment
Log in to the Intact platform and select REFCOM F-Gas Self-Assessment from your dashboard. You will see a series of sections that need to be completed.
2. Answer the questions and upload evidence
Read and answer each question by entering your comments and uploading supporting documents as evidence where required.
Check that every document is readable and provides the information requested.
3. Save and validate your answers
When you have finished completing the form, select SAVE AND VALIDATE.A green VALIDATION FINISHED! message will confirm whether all the required questions have been completed. If information is missing, return to the relevant section and add the required details.
4. Submit your self-assessment
To complete the process, select END SELF-ASSESSMENT. You will then need to submit a declaration confirming that all questions have been answered truthfully. Your completed assessment will then be sent to REFCOM for review.
Our Quick Guide gives you an overview of how to use the Audit Portal - click here to download your copy.
what happens after you submit your assessment?
You will receive confirmation that your REFCOM F-Gas self-assessment has been submitted.
The REFCOM team will review your answers and supporting evidence. If any further information is required, a member of the team will contact you.
Completing every section accurately and supplying the correct evidence will help the review process run as smoothly as possible.
How are the f-gas regulations enforced?
REFCOM works closely with the Environment Agency and reports relevant audit outcomes to support effective monitoring and enforcement.
Where potential breaches of the F-Gas regulations are identified, the relevant authority may investigate and take enforcement action. Depending on the nature and seriousness of the breach, this can include advice, warnings, civil penalties or prosecution.
Maintaining accurate records, providing the correct evidence and responding promptly to a REFCOM assessment will help your business demonstrate its commitment to F-Gas compliance.
